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A bank's success depends in particular upon
Situational Attribution
The process of attributing behavior to external factors or circumstances rather than to internal personality traits.
Foot-In-The-Door Phenomenon
A compliance tactic that involves getting a person to agree to a large request by first setting them up by having that person agree to a modest request.
Attitude
A mental inclination demonstrated through assessing a specific entity with a certain level of preference or aversion.
Fundamental Attribution Error
The habit of focusing too much on someone's personal attributes and overlooking the circumstances when assessing their behavior.
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