Sally Uses a Lot of Friendly Gestures When She Speaks

question 38

Multiple Choice

Sally uses a lot of friendly gestures when she speaks. Why should she be careful with foreign customers?

• A)Non-verbal gestures vary across cultures, some innocent gestures in the US are offensive in other cultures.
• B)Non-verbal communication is frowned upon in sales meetings.
• C)Non-verbal communication is the same across cultures.
• D)None of the above.

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Definitions:

Physiological Measures

The quantification of biological responses, such as heart rate, skin conductance, and brain activity, which are used to assess physical and emotional states.

Sleepers

Individuals who, after being exposed to a persuasive message, increase their acceptance of the message over time, even if they initially resisted it.

Defense Mechanisms

Mental mechanisms activated without awareness to defend against anxiety triggered by thoughts or feelings judged as inappropriate.

Individual Differences

Variations among individuals in qualities or attributes, including personality, intelligence, interests, and behaviors.