How Does the Internet Effect Customer Relationships

question 7

Multiple Choice

How does the internet effect customer relationships?

• A)Customers have immediate, personalized and comprehensive relationships with their suppliers without a salesperson.
• B)The internet increased the need for professional salespeople to help customers identify their needs and deliver effective solutions.
• C)Customers can order, check order status, review product information, and receive customer service.
• D)All of the above.

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Definitions:

Type A Behaviour

A personality trait characterized by high levels of competitiveness, urgency, aggression, and an extreme commitment to work.

Cardiovascular System

The system of the body comprising the heart and blood vessels, responsible for circulating blood and transporting nutrients and oxygen to cells.

Catecholamines

Organic compounds that include neurotransmitters such as dopamine, norepinephrine, and epinephrine, playing a critical role in the body's stress response and emotional regulation.

Stress Reactivity Paradigm

A viewpoint that sees the reaction to stress as important to an understanding of cardiovascular disease.