By Demonstrating Effective Listening, a Salesperson Is Able to Do

question 80

Multiple Choice

By demonstrating effective listening, a salesperson is able to do which of the following?

• A) Help build the buyer's trust
• B) Convince the buyer that the salesperson's product is best
• C) Always uncover two or three explicit needs
• D) Beat out the competition
• E) All the above are correct

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Definitions:

Interpersonal Behaviors

The actions or reactions exhibited by individuals towards others in social situations, influencing the nature and quality of relationships.

Social Skills Training

A behavioral therapy intervention aimed at improving interpersonal skills through teaching and practicing appropriate social behaviors.

Counterconditioning

A therapy technique used to change negative associations to positive ones, often used to treat phobias.

Anxiety Hierarchy

A list or scale of situations arranged by the level of anxiety they provoke, used in therapeutic contexts, especially in systematic desensitization.