Which of the Following Are Likely to Result When a Salesperson

question 76

Multiple Choice

Which of the following are likely to result when a salesperson uses poor grammar in either oral or written communications?

• A) The meaning and credibility of the message are significantly downgraded
• B) The receiver begins to focus on the poor grammar rather than the meaning of the message
• C) The receiver dismisses the sender and the sender's organization as being unable to perform the role of an effective supplier and partner
• D) The probability of effective communication is reduced
• E) All the above are likely to result

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Definitions:

Ethics

The branch of philosophy that deals with questions about morality, including the concepts of right and wrong, justice, virtue, and the good life.

Etiquette

The customary code of polite behavior in society or among members of a particular profession or group.

Negative Messages

Communication that conveys denial, refusal, or bad news in a professional context.

Ethics

A branch of philosophy that involves systematizing, defending, and recommending concepts of right and wrong behavior, often applied to personal or professional conduct.