According to the Model of Active Listening Described in the Text

question 4

True/False

According to the model of active listening described in the text, after sensing the buyer's message the salesperson is ready to respond.

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Definitions:

Emotional Intelligence

The ability to recognize, understand, and manage our own emotions and to recognize, understand, and influence the emotions of others.

Intrapersonal Intelligence

A type of intelligence that involves the capacity to understand oneself, including one's emotions, motivations, and thoughts.

Defensiveness

The inappropriate reaction to another’s behavior as though it were an attack.

Self-managed People

Individuals who take responsibility for their own actions and decisions, often demonstrating high levels of self-discipline.