When Gathering Precall Information, the History of the Lead's Business

question 29

True/False

When gathering precall information, the history of the lead's business is not important.

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Definitions:

Redownload

The action of downloading again, often referring to software, apps, or any digital content previously acquired or installed.

Macro Virus

A type of malware that embeds itself within documents and executes malicious scripts when those documents are opened.

White-hat Hacker

A security professional who employs hacking skills for ethical purposes, typically to find vulnerabilities and improve system security.

System Administrator

A professional responsible for managing, configuring, and ensuring the proper operation of computer systems and networks.