Suppose You're a Salesperson for a Beer and Wine Distributor

question 1

Multiple Choice

Suppose you're a salesperson for a beer and wine distributor. One of your customers has just finished telling you they are unhappy because their last order contained several broken bottles. What should you do after expressing empathy and taking responsibility for the problem?

• A) Offer the customer a discount on avoids next order.
• B) Reimburse the customer for the broken bottles.
• C) Ask the customer what he/she would like you to do.
• D) Allow the customer to the vent.
• E) Both a and to b

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Definitions:

Legal Reserve Requirement

The minimum amount of reserves that banks are required to hold against deposits, as mandated by central banks.

Excess Reserves

Funds that banks hold over and above the required minimum by the central bank to cover depositor withdrawals.

Open Market Operations

Actions undertaken by a central bank, such as buying or selling government securities, to control the money supply and interest rates.

Federal Reserve District Banks

The 12 regional banks that make up the Federal Reserve System of the United States, each serving a specific geographic area.