Salespeople Should Always Encourage Their Customers to Express Their Complaints

question 57

True/False

Salespeople should always encourage their customers to express their complaints.

---

Definitions:

Defense Mechanism

Psychological strategies employed unconsciously to protect oneself from anxiety arising from unacceptable thoughts or feelings.

Denial

A defense mechanism where a person refuses to accept reality or facts, often to avoid discomfort or anxiety.

Moderate Anxiety

A level of anxiety that is more intense than mild anxiety but not as severe as extreme anxiety, potentially affecting daily functioning but manageable.

Preoperative Information

Information provided to patients about procedures and care before undergoing surgery.