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One of the relationship detractors discussed in the text is for the salesperson to _____-promise and under-deliver.
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Q5: The value that comes from a product's
Q18: Salespeople use testimonials when uncovering the needs
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Q117: Sales presentations are comprehensive communications that convey
Q128: Extranets are generally accessible to the public.
Q138: When handling customer complaints it is important
Q147: _ refers to combining applications, communications, and