Honesty, Dependability, Customer Orientation, Expertise, and Compatibility Are All Factors

question 85

Multiple Choice

Honesty, dependability, customer orientation, expertise, and compatibility are all factors that salespeople use. When they do so, what is their goal?

• A) to master the art of the stimulus-response selling approach
• B) to participate in two-way and collaborative communication
• C) to earn the trust of customers as the basis for developing a lasting relationship
• D) to be actively involved in the customer's decision-making process

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Definitions:

Repressor

A protein that binds to specific DNA sequences to prevent the transcription of genetic information from DNA to messenger RNA.

Metastasis

Spread of cancer from the place of origin throughout the body; caused by the ability of cancer cells to migrate and invade tissues.

Malignant Tumors

Cancerous growths characterized by uncontrolled cell division with the ability to invade surrounding tissues and spread to other parts of the body.

Benign Tumors

Non-cancerous growths in the body that do not spread to other parts and usually have a slow growth rate.