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As a Salesperson for a Construction Materials Manufacturer, Rachel Focuses

question 11

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As a salesperson for a construction materials manufacturer, Rachel focuses on providing her customers with any and all information she has available regarding the products she sells and any interactions that take place between buyer and seller. Which aspect of trust does this illustrate?


Definitions:

Maslow's Hierarchy

A theory in psychology proposed by Abraham Maslow, suggesting that people are motivated by five basic categories of needs: physiological, safety, love, esteem, and self-actualization, in that order.

Herzberg's Motivation-Maintenance Theory

A theory suggesting there are two factors that influence an employee's motivation and satisfaction: motivators and hygiene factors.

Grit

A psychological trait based on an individual's passion for a particular long-term goal coupled with a powerful motivation to achieve their respective objective.

Characteristics

Traits or attributes that distinguish individuals, objects, or phenomena from each other.

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