Hunter Is a New Salesperson Who Does Not Yet Possess

question 41

Multiple Choice

Hunter is a new salesperson who does not yet possess a great deal of product knowledge. He is often asked questions to which he does not know the answer. By being upfront with his customers about not knowing the answers and then making an effort to find them, how does Hunter build trust?

• A) He is perceived as an expert.
• B) He is perceived as candid.
• C) He is perceived as compatible.
• D) He is perceived as competent.

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Definitions:

Psychoanalyzing

A method in psychology which involves exploring the unconscious mind to understand and treat psychological disorders, based on theories developed by Sigmund Freud.

Statistically Analyzing

The application of statistical methods and techniques to analyze data and draw conclusions based on data patterns and relationships.

Narcissism

A personality trait that, in the normal range, is associated with high self-regard and a pattern of extraverted and confident behavior that can make an excellent first impression but become annoying in the long run. At the extreme, this trait can be characterized as a personality disorder.

Persuasive

Having the power, skill, or ability to convince others to accept one's view, belief, or course of action.