When Combining the Two Categories of Questions, If a Salesperson's

question 87

Multiple Choice

When combining the two categories of questions, if a salesperson's strategic objective is to follow up previously elicited statements, and the amount and specificity of information desired is confirmation and agreement, which type of questions will be used?

• A) dichotomous or multiple-choice questions designed to be tactical in nature
• B) open-end questions designed to be evaluative in nature
• C) closed-end questions designed to be reactive in nature
• D) closed-end questions designed to be probing in nature

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Definitions:

Franklin Roosevelt

The 32nd President of the United States (1933–1945), known for leading the country during the Great Depression and World War II, and for implementing the New Deal, a series of programs aimed at economic recovery and social reform.

Congress of Industrial Organizations

Umbrella organization of semiskilled industrial unions, formed in 1935 as the Committee for Industrial Organization and renamed in 1938.

Workplace Democracy

refers to a variety of arrangements intended to increase employees' involvement in decision-making and management of their working environments for more equitable and responsive workplaces.

Wagner Act

A foundational piece of labor legislation in the United States passed in 1935 that established the rights of workers to unionize and to engage in collective bargaining with employers.