According to the Textbook, Which of the Following Has Been

question 117

Multiple Choice

According to the textbook, which of the following has been found to be positively associated with a salesperson's effective use of good listening skills?

• A) good questioning skills
• B) levels of customer trust
• C) good verbal skills
• D) high levels of empathy

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Definitions:

Sensorimotor Stage

The earliest stage in Piaget's theory of cognitive development, lasting from birth to about age 2, where infants learn about the world primarily through sensory experiences and manipulating objects.

Formal Operational

The final stage in Piaget's theory of cognitive development, characterized by the ability to think abstractly, logically, and to carry out systematic planning.

Concept of Conservation

A cognitive ability in child development whereby the child learns that quantity or amount does not change despite a change in the form or arrangement of objects.

Object Permanence

The understanding that objects continue to exist even when they cannot be observed or heard, a concept developed during early childhood.