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Based on what you have read in this chapter, who do you feel played a more important role in the enactment of the Juvenile Delinquents Act of 1908, J.J. Kelso or W.L. Scott?
Customer Retention
The activities and actions companies take to reduce the number of customers leaving or switching to a competitor.
Rate of Return
The gain or loss on an investment over a specified period, expressed as a percentage of the investment's initial cost.
High-profitability
Refers to the ability of a business or investment to generate earnings significantly above its costs and expenses.
High-loyalty
A customer's strong allegiance or attachment to a brand, product, or company, often reflected in repeat business and positive word-of-mouth.
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