What Should the Salesperson Do Next If the Complaining Customer

question 90

Multiple Choice

What should the salesperson do next if the complaining customer proposes a viable way to resolve the complaint?

• A) allow the customer to vent
• B) follow through with what the customer suggests
• C) offer the customer an alternative resolution
• D) gain the customer's agreement that the action will resolve the complaint

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Definitions:

Blood Vessels

Tubular structures carrying blood throughout the body, including arteries, veins, and capillaries, integral to the circulatory system.

Working Memory

A cognitive system responsible for temporarily holding information available for processing and is essential for reasoning and the guidance of decision-making and behavior.

Control

The ability to influence or direct people's behavior or the course of events.

Encoded

The process of converting information or data into a particular form, especially for computer processing.