According to the Textbook, Which of the Following Aspects of Salesperson

question 76

Multiple Choice

According to the textbook, which of the following aspects of salesperson behaviour has research shown to positively influence levels of customer satisfaction?

• A) responsiveness and reliability
• B) empathy and focus
• C) questioning skills
• D) energy and drive

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Definitions:

Julius Caesar

A Roman general, statesman, and dictator who played a critical role in the events that led to the demise of the Roman Republic and the rise of the Roman Empire.

Al-Khazneh

Known as The Treasury, a stunning facade carved out of a sandstone rock face in Petra, Jordan, believed to be constructed in the 1st century BC.

Petra

An ancient city in Jordan, known for its rock-cut architecture and water conduit system.

Classical Conventions

Established standards and principles derived from Ancient Greek and Roman culture, particularly in art, architecture, and literature.