Whenever Possible, the Salesperson Should Avoid Letting the Customer Determine

question 74

True/False

Whenever possible, the salesperson should avoid letting the customer determine the best option for resolving the complaint.

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Definitions:

Revocation

The act of withdrawing, cancelling, or repealing a law, order, or agreement.

Acceptance

In contract law, the affirmative response by an offeree to an offer, leading to the formation of a contract.

Counteroffer

A response to an offer in which the original offer is rejected and a new offer is proposed in its place.

Article 2

A section of the Uniform Commercial Code that governs sales of goods in the United States.