Examlex
use: t: Tortuga
Bx: x creates bricks
Cx: x is a city
Nx: x is nicely placed
Px: x is productive
Sx: x is a settlement
Tx: x has a trading port
Wx: x is on the water
-All cities and settlements are nicely placed and productive.
Experience Economy
An economic concept where businesses create memorable events for their customers, and the memory itself becomes the product.
Service Blueprint
A detailed diagram that visualizes the service process, points of customer contact, and the front and back-office activities that a service entails.
Customer Contact Audit
An evaluation process that examines all the points of interaction between a customer and a company to improve customer service and experience.
Yelp
A popular online platform that publishes user-generated reviews and ratings of businesses, services, and events.
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