Describe Amerco's Modern Participative Management Techniques That Contribute to the Allure

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The Answer is Amerco uses the concept of the Total Quality worker. This type of worker is invited to feel recognized for job accomplishments. Amerco regularly strengthens the family-like ties of co-workers by holding "recognition ceremonies" honoring particular workers or self-managed production teams. Amerco employees speak of "belonging to the Amerco family," and proudly wear their "Total Quality" pins or "High Performance Team" T-shirts, symbols of their loyalty to the company and of its loyalty to them. The company also decorates a section of the factory and serves refreshments. The production teams have regular get-togethers. Amerco proposes that its workers "Value the Internal Customer." This means: Be as polite and considerate to co-workers inside the company as you would be to customers outside it. Amerco also tries to take on the role of a helpful relative with regard to employee problems at work and at home. The education-and-training division offers employees free courses (on company time) in "Dealing with Anger," "How to Give and Accept Criticism," and "How to Cope with Difficult People."

Describe Amerco's Modern Participative Management Techniques That Contribute to the Allure

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