The Informal Rules That Employees Devise and Follow to Ensure

question 5

Multiple Choice

The informal rules that employees devise and follow to ensure order and preserve their self-respect in their interactions with customers are known as the ______.

• A) ropes
• B) order
• C) rules
• D) scripts

---

Definitions:

Granulation Tissue

Fresh connective tissue and tiny blood vessels that develop on a wound's surface as it heals.

Shearing Force

A stress or force that causes layers of a material to slide past each other, typically leading to deformation or damage.

Pressure Injury

Damage to the skin and underlying tissue resulting from prolonged pressure, often occurring in bedridden or immobile individuals.

Remodeling Phase

The final stage of wound healing where the wound tissue gradually strengthens and gains flexibility over time.