Sutton and Rafaeli (1992) Found That When Retail Workers Were

question 49

True/False

Sutton and Rafaeli (1992) found that when retail workers were friendlier, their sales were better.

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Definitions:

Cataplexy

A sudden and uncontrollable muscle weakness or paralysis often triggered by strong emotions such as laughter.

Korsakoff's Syndrome

A chronic memory disorder caused by severe deficiency of thiamine (vitamin B1), most commonly associated with long-term alcoholism.

Sense Of Smell

The ability to perceive and distinguish different odors, an important sense that contributes to taste and environmental awareness.

Size Constancy

A perceptual process allowing individuals to perceive the size of an object as constant, despite changes in the distance or angle from which it is viewed.