Which of the Following Best Describes What Sutton and Rafaeli

question 70

Multiple Choice

Which of the following best describes what Sutton and Rafaeli found in their quantitative analysis?

• A) As more positive emotions were displayed by the staff to the shoppers, sales went up.
• B) The display of positive emotions by the staff had no impact on the sales.
• C) As sales increase, more positive emotions were displayed by the staff.
• D) When retail workers smiled less, sales were better.

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Definitions:

Inventory Turnover

A measure of how frequently a company sells and replaces its stock of goods within a given period, indicating efficiency in inventory management.

Average Inventory

The mean amount of stock held by a company over a certain period, used to manage inventory levels efficiently.

Sales

The activities involved in selling goods or services to customers.

Debt Ratio

A financial ratio that measures the extent of a company's leverage, calculated by dividing its total liabilities by its total assets.