The Baldrige National Quality Award (BNQA) Establishes a Set of Performance

question 9

Multiple Choice

The Baldrige National Quality Award (BNQA) establishes a set of performance standards that define a total quality organization. The standards in areas of excellence include: (Select all that apply.)

• A) leadership.
• B) strategic planning.
• C) environment of care.
• D) human resource focus.
• E) medication management.

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Definitions:

Consideration

The value (such as money, services, or goods) that is promised to be transferred in a contract, creating a binding obligation.

Merchant Customer

A consumer who has a commercial relationship with a business or merchant, typically involving the purchase of goods or services.

Dispatch

The act of sending something or someone to a specific destination or for a certain purpose.

Acceptance

The act of agreeing to receive something offered or the acknowledgment of a new contractual proposal.