This Management Technique Is Used to Help Employees Improve Performance

question 3

Multiple Choice

This management technique is used to help employees improve performance in a service-oriented profession. This technique, in which the manager guides the employee through a conversation about his or her past successes as a way of identifying strengths, and then has a detailed discussion about how the employee can use the strengths to enhance future performance, is known as:

• A) feedforward.
• B) counseling.
• C) goal setting.
• D) mentoring.

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Definitions:

Enriched Education

An educational approach that aims to provide students with experiences above and beyond the standard curriculum, often including more interactive, hands-on learning activities.

Disadvantaged

Lacking in the necessary resources, qualities, or conditions for success or development compared to others in a society.

Heritability

A measure in genetics that indicates how much of the variation in a trait in a population can be attributed to genetic differences among individuals within that population.

IQ

An intelligence quotient, a measure of a person's cognitive abilities compared to the population, usually determined by standardized tests.