This Management Technique Is Used to Help Employees Improve Performance

question 3

Multiple Choice

This management technique is used to help employees improve performance in a service-oriented profession. This technique, in which the manager guides the employee through a conversation about his or her past successes as a way of identifying strengths, and then has a detailed discussion about how the employee can use the strengths to enhance future performance, is known as:

• A) feedforward.
• B) counseling.
• C) goal setting.
• D) mentoring.

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Definitions:

Situational Characteristics

Features or aspects of an environment or context that influence individuals' behavior, emotions, or thought processes.

Personality

An individual’s characteristic pattern of thinking, feeling, and behaving, distinguishing one person from another.

Personality Inventory

A questionnaire or assessment tool used to evaluate a person’s character traits, behaviors, and attitudes.

Projective Test

A type of personality assessment instrument in which respondents project their own underlying motivations, beliefs, or feelings onto ambiguous stimuli.