Mystery Shopping Is a Form Of

question 4

Multiple Choice

Mystery shopping is a form of:

• A) Intercept interviewing
• B) Stratified sampling
• C) Snowball sampling
• D) Pseudo-polling

---

Definitions:

Evidence-Based Management

The method of using the most reliable evidence available to guide decisions and practices within an organization's management.

Knowledge Management

The process of creating, sharing, using, and managing the knowledge and information of an organization, to ensure that its knowledge assets are effectively utilized.

Substantive

Concerning the essential elements or practical substance of a matter, rather than formal, procedural, or superficial aspects.

Empirically Proven

Demonstrated to be true or effective through observation or experience rather than theory or pure logic.