The Typical Approach to Performance Evaluation Incorporates Four Distinct Stages

question 35

Multiple Choice

The typical approach to performance evaluation incorporates four distinct stages. Which of the following is not one of the stages?

• A) The salesperson and sales manager discuss the salesperson's evaluation.
• B) The sales manager discusses the salesperson with others (e.g., customers, team members) who evaluated the salesperson.
• C) The sales manager rates the salesperson relative to predetermined criteria to determine whether he or she is above or below expectations.
• D) The salesperson's performance is reviewed relative to his or her previous performance evaluation.
• E) The sales manager and salesperson work together to specify training and resources needed for improvement.

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Definitions:

Last Week

Refers to the week immediately preceding the current one.

Verbal Responses

Communications that are given through spoken words in reaction to questions or situations.

Nonverbal Responses

The unspoken or non-verbal ways in which people communicate their feelings or reactions, often through body language, facial expressions, and tone of voice.

Focus Group

A moderated discussion with a group of people about a product, service, or concept to gain feedback.