According to the Text, Common Mistakes Made by Salespeople Who

question 19

Multiple Choice

According to the text, common mistakes made by salespeople who need training on sales techniques include all of the following except

• A) ineffective listening and questioning.
• B) failure to build rapport and trust.
• C) not spending enough time with old customers.
• D) lack of sales strategies for different accounts.
• E) failure to effectively confirm the sale.

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Definitions:

Innovation

The process of creating new ideas, products, or methods, which bring improvements or solve problems in novel ways.

Invention

A new concept or product that derives from ideas or from scientific research.

New Concept

A novel idea, approach, or method that has not been previously known or utilized.

Performance-Improving Innovation

Innovations that enhance the efficiency, productivity, or effectiveness of an organization or process.