To Be Successful at Trust Building, Research Indicates That Salespeople

question 101

Multiple Choice

To be successful at trust building, research indicates that salespeople should demonstrate all of the following characteristics EXCEPT

• A) salesperson orientation.
• B) competence.
• C) dependability.
• D) honesty.
• E) compatibility.

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Definitions:

You-Attitude

A communication approach focusing on the needs, interests, and concerns of the audience rather than the speaker's own perspective.

Positive Emphasis

The practice of focusing on positive aspects within communication to enhance message effectiveness.

Readability Formulas

Mathematical approaches used to assess the reading difficulty level of written text, often by evaluating sentence length and word complexity.

Objectively

In a way that is not influenced by personal feelings or opinions; considering facts only.