According to H

question 76

Multiple Choice

According to H.R. Chally findings, customers appreciate salespeople who

• A) are personally accountable for the customer's desired results.
• B) understand the customer's business.
• C) will be a business consultant who thinks beyond the current transaction.
• D) will solve customer problems.
• E) do all of the above.

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Definitions:

Income

The money received, especially on a regular basis, for work or through investments.

Marginal Utility

The increased enjoyment or value one gets from the consumption of an extra unit of a good or service.

Marginal Utility

The added satisfaction or usefulness obtained from using one more unit of a product or service.

Total Utility

The total satisfaction or benefit received by consuming a particular quantity of a good or service.