Program Participants Are Likely to Be Defensive About Answering an Evaluator's

question 12

Multiple Choice

Program participants are likely to be defensive about answering an evaluator's questions whenever

• A) they feel that they have something to lose by providing their comments.
• B) they feel that the program might be improved by their answers.
• C) the evaluator contacts them in person.
• D) they are particularly pleased with the program.

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Definitions:

Assembly Line

A manufacturing process in which parts are added to a product in a sequential manner using optimally planned logistics to create a finished product much faster than with traditional methods.

BMW

Bayerische Motoren Werke AG, a German multinational company which produces luxury vehicles and motorcycles.

Internal Activity

Tasks, operations, or works conducted within an organization or entity, often as opposed to interactions with external parties.

SCM

Supply Chain Management; the oversight of materials, information, and finances as they move from supplier to manufacturer to wholesaler to retailer to consumer.