Acceptance of Valid, Unfavorable Feedback Is Enhanced When Managers Can

question 13

Multiple Choice

Acceptance of valid, unfavorable feedback is enhanced when managers can view such feedback

• A) like a baseball score-its only a game.
• B) like medical tests-if the results show that the patient is ill, the doctor does not reject the test.
• C) with regard to the source of the feedback-students or employees do not have the big picture.
• D) like a horse race-there can be only one winner, but the losers may well still be fast horses.

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Definitions:

Verbal

Relates to words and the use of speech in communication.

Matched-Guise Technique

Research methodology to measure people’s attitudes towards a speaker based solely on speech style.

Bogus Pipeline Technique

A measurement technique that leads people to believe that a ‘lie detector’ can monitor their emotional responses, thus measuring their true attitudes.

Ethnolinguistics

The study of the relationship between language and culture, and how they influence each other.