_______ Refers to the Verbal and Nonverbal Behaviors That We

question 11

Multiple Choice

_______ refers to the verbal and nonverbal behaviors that we use to maintain, defend, or upgrade our own social self-image or uplift or undercut others' social images.

• A) Facework
• B) Mindful reframing
• C) Intercultural conflict
• D) Conflict style

---

Definitions:

Residual Income

The amount of income that an individual or business has after all personal debts and expenses, including the cost capital, have been paid.

Financial Performance

An indicator of how well an entity can use assets from its primary mode of business and generate revenues.

Residual Income

A measure of performance that calculates the income an investment generates above the minimum required return.

Net Operating Income

A measure of a company's profitability, calculated by subtracting operating expenses from operating income.