Jessie Says with a Confident Tone of Voice: "I'm So

question 4

Multiple Choice

Jessie says with a confident tone of voice: "I'm so thrilled to take this exam-another opportunity for me to show off all the amazing concepts I've learned in this class!" Jessie's confident tone of voice is reflective of the study of

• A) kinesics.
• B) paralinguistics.
• C) haptics.
• D) oculesics.

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Definitions:

Personalization

The customization of products, services, or content to fit the specific needs or preferences of individual users or customers.

LARA Framework

The LARA Framework is a customer engagement model that stands for Listen, Analyze, Relate, and Act, used to enhance interactions and relationships with customers through personalized experiences.

Service Recovery

The actions a company takes to rectify a problem following a service failure, aiming to restore customer satisfaction and loyalty.

Listen

The act of monitoring and acknowledging feedback, conversations, and trends relevant to a brand or individual online.