Studies Have Shown That Tangibility and Responsiveness Are the Two

question 97

True/False

Studies have shown that tangibility and responsiveness are the two most valued service quality attributes.

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Definitions:

360 Degree Assessment

A performance appraisal method that involves feedback from all directions, including self-evaluation, peers, subordinates, and supervisors.

Performance Appraisal

The process of evaluating an employee's performance at work, typically to guide decisions on promotions, pay raises, and training needs.

Behaviorally Anchored Rating Scale

A method for evaluating employee performance based on specific behavioral examples that represent different levels of achievement.

Performance Appraisal

A systematic evaluation of an employee's job performance and productivity, typically conducted by their supervisor or manager, to inform decisions about promotions, raises, and training.