The Operations Manager of the University Cafeteria Has Noticed That

question 100

Multiple Choice

The operations manager of the university cafeteria has noticed that about 65 percent of the mistakes made occur during the last 2 hours of employees' shifts, 20 percent occur during the midday time slot, 10 percent occur during the morning time slot, and 5 percent of the errors occur during the other time periods of the day. Which SPC tool would the manager most likely obtain this information from?

• A) a Pareto chart
• B) an Ishikawa diagram
• C) a run chart
• D) a flowchart

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Definitions:

Organizational Citizenship

Involves voluntary behaviors exhibited by employees that are not part of their formal job requirements but that contribute positively to the organization.

Cultural Differences

The variations in the norms, values, beliefs, and practices that exist among people from different backgrounds and societies.

Achievement Orientation

Concentration on establishing and achieving superior performance levels.

Collectivist

Pertaining to a cultural orientation that emphasizes the needs, goals, and views of the group over those of the individual.