After Numerous Complaints, the Operations Manager at the Production Line

question 45

Multiple Choice

After numerous complaints, the operations manager at the production line says it's not sufficient for the process to be within the control limits but it should be much closer to the sample mean. The operations manager is practicing which quality control technique?

• A) Six Sigma
• B) ISO 14000
• C) brainstorming
• D) cause-and-effect analysis

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Definitions:

Marginal Cost

The hike in complete costing that comes with the fabrication of an additional unit of a good or service.

Competitive Buyer

A buyer in a market who cannot influence the market price and takes the price as given.

Marginal Expenditure

The rise in expense from obtaining one more unit of a good or service.

Average Expenditure

The total spending divided by the number of units bought, used to calculate the average cost of goods or services.