Jim, the Head of the Technology Center, Wants to Determine

question 90

Essay

Jim, the head of the technology center, wants to determine if any of the technicians are not performing as expected. He has initiated a service request tracking program to record the number of calls answered per shift by each technician. For each day last week, he recorded the following data:

Number of Service Requests Processed
$\begin{array} { | l | c | c | c | c | } \hline \text { Day } & \text { Worker 1 } & \text { Worker 2 } & \text { Worker 3 } & \text { Worker 4 } \\\hline \text { Monday } & 46 & 44 & 46 & 48 \\\hline \text { Tuesday } & 46 & 42 & 38 & 42 \\\hline \text { Wednesday } & 40 & 38 & 40 & 42 \\\hline \text { Thursday } & 36 & 38 & 40 & 38 \\\hline \text { Friday } & 36 & 40 & 44 & 40 \\\hline\end{array}$
A) Calculate all sample means and the mean of all sample means.
B) Calculate upper and lower control limits for this dataset.
C) Are any of the technicians over-performing or under-performing?

• A) Calculate all sample means and the mean of all sample means.
• B) Calculate upper and lower control limits for this dataset.
• C) Are any of the technicians over-performing or under-performing?

---

Definitions:

Emotional Fatigue

A state of extreme tiredness or exhaustion resulting from prolonged stress or emotional strain, leading to diminished capacity for processing emotions.

Family Patterns

The behaviors, attitudes, and dynamics that are characteristic of the interactions within family members over generations.

Childrearing

The process of bringing up and looking after children, including their education, health, and social development.

Caregiver Role Strain

The stress or strain experienced by caregivers due to the physical, emotional, and financial demands of caring for someone.