Sympathy and Reliability Are Two Dimensions of Service Quality

question 74

True/False

Sympathy and reliability are two dimensions of service quality.

Learn about preventive and intervention strategies to mitigate the effects of stress on health.

Recognize the significance of the diathesis-stress model in predicting illness.

Appreciate the role of behavioral factors in the development and management of diseases related to stress and immune function.

Understand the multifactorial nature of stress and its indirect effects on health conditions such as ulcers.

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Definitions:

Generations Ahead

A term used to describe future generations or the planning and actions taken to benefit those who will live in the future.

Intersectionality

is a theoretical framework that examines how overlapping social identities, such as race, gender, and class, contribute to systemic oppression and discrimination.

Awareness

The knowledge or perception of a situation or fact, often leading to being informed or conscious about a particular issue or topic.

Poor Health

A state characterized by ill health or a low level of well-being, often resulting from a lack of access to medical care, poor nutrition, or unhealthy living conditions.