Which of the Following Is Not a Trend in Process

question 23

Multiple Choice

Which of the following is not a trend in process management?

• A) increased use of information technology
• B) use of social technologies
• C) crossover usage of process management principles from manufacturing to services
• D) a decrease in the number and complexity of process performance metrics

---

Definitions:

Environmental Scanning

The systematic process of collecting, analyzing, and using information about external events and trends which can influence an organization's decision-making process.

Potential Trends

Emerging or possible directions in which a given market, technology, or behavior might develop in the future.

Social Forces

The societal factors that influence and shape individuals' behaviors, beliefs, and attitudes, including culture, norms, and social structures.

Marketing Strategy

A long-term plan designed to promote products or services and achieve specific marketing objectives by understanding customer needs and creating a sustainable competitive advantage.