Which of the Following Statements About the 3Ts Model of Service

question 60

Multiple Choice

Which of the following statements about the 3Ts model of service design is false?

• A) Time refers to the duration required to perform and deliver the service.
• B) Task consists of the jobs required to perform and deliver the service.
• C) Treatment consists of psycho-social elements such as empathy, attitude, and consideration.
• D) Tangibles consist of physical layout and space elements, and sensory elements.

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Definitions:

Utility

Represents the satisfaction or benefit a consumer receives from consuming a product or service.

Transitivity

In decision theory and economics, transitivity refers to the logical consistency in preference ordering such that if Option A is preferred over B, and B over C, then A should be preferred over C.

Indifference Map

A collection of indifference curves that represent a consumer’s preferences for various combinations of goods, illustrating how those preferences change with different bundles.

Marginal Rate

The marginal rate typically refers to the amount of change in one variable due to a unit change in another, commonly used in economics to describe rates of substitution or transformation.