Service Blueprinting

question 38

Multiple Choice

Service blueprinting

• A) adds details on customer-server interactions
• B) identifies tasks that are carried out outside the sight of the customer
• C) provides time estimates for tasks
• D) all of the above

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Definitions:

Shareholders

Individuals or entities that own one or more shares of stock in a public or private corporation, thus having a financial stake in its success.

Acquiring Firm

A company that takes over or purchases another company, typically to expand its business operations or enter new markets.

Tender Offer

A public offer by one firm to directly buy the shares from another firm.

Target Firm's Management

The executives and administrators of a company that is the object of a merger or acquisition.