H&R Block, One of the Nation's Leading Tax Preparation Companies

question 14

Multiple Choice

H&R Block, one of the nation's leading tax preparation companies, has managed to convert from a pure professional service to a service shop by the use of

• A) technology
• B) multiple locations in major cities
• C) standardizing cost
• D) tax accountants

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Definitions:

Classical Conditioning

A method of learning that happens by linking an external stimulus with a stimulus that naturally occurs.

Operant Conditioning

Operant conditioning is a learning process through which the strength of a behavior is modified by reinforcement or punishment.

Antecedents

Events or conditions that precede and influence the occurrence of a specific behavior, outcome, or another event.

Internal Causes

Reasons or motivations stemming from within an individual, such as personal preferences, values, or beliefs, that influence their behavior.