The Service Matrix Diagonal Suggests That Most Service Businesses Have

question 41

Multiple Choice

The service matrix diagonal suggests that most service businesses have a tendency to drift towards the low customization-high speed flow 'service factory' quadrant by

• A) offering a standardized menu of services
• B) automating operations as much as possible
• C) increase speed of customer flow
• D) all of the above

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Definitions:

Fertilization

The process by which male and female gametes combine to form a zygote, initiating embryonic development in sexually reproducing organisms.

Blastocoel

Fluid-filled cavity of a blastula.

Cellular Development

The process by which cells undergo growth and differentiation to form tissues, organs, and ultimately an organism.

Zona Pellucida

A thick, transparent coating surrounding the ovum of mammals, playing a crucial role in fertilization.