Service Blueprinting

question 38

Multiple Choice

Service blueprinting

• A) adds details on customer-server interactions
• B) identifies tasks that are carried out outside the sight of the customer
• C) provides time estimates for tasks
• D) all of the above

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Definitions:

Derived Demand

Derived demand refers to the demand for a good or service that arises from the demand for another good or service it produces or contributes to.

Labor Service

The work performed by employees for employers, contributing to the production of goods or the provision of services in exchange for wages.

MRP = MRC Rule

The principle that to maximize profit (or minimize losses), a firm should employ the quantity of a resource at which its marginal revenue product (MRP) is equal to its marginal resource cost (MRC), the latter being the wage rate in a purely competitive labor market.

Profit-maximizing Firm

A company that adjusts its production and sales levels to achieve the highest possible profit based on its cost structure and market price.