Which of the Following Statements Is True

question 10

Multiple Choice

Which of the following statements is true?

• A) Service processes are generally people centered.
• B) Service processes have a higher degree of tangibility.
• C) Service processes have a lower degree of customer contact.
• D) Service processes have a lower amount of variability than manufacturing processes.

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Definitions:

Microvilli

Microvilli are microscopic cellular membrane protrusions that increase the surface area for absorption or secretion, common in cells of the intestines and kidneys.

Hepatic Triad

A component of the liver's microscopic anatomy, consisting of a bile duct, hepatic artery, and hepatic portal vein, crucial for liver function and health.

Hepatic Vein

A vein that drains deoxygenated blood from the liver back into the circulatory system towards the heart.

Hepatopancreatic Sphincter

A muscular valve controlling the flow of digestive juices from the liver and pancreas into the small intestine.