Customer Involvement and Frequent Communication Can Affect Customer Psychological Perceptions

question 11

True/False

Customer involvement and frequent communication can affect customer psychological perceptions of waiting time.

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Definitions:

Unnecessary Waste

Refers to materials or resources that are excessively consumed or not utilized efficiently, leading to avoidable loss or expense.

Inventory

Merchandise on hand (not sold) at the end of an accounting period.

Work Around Products

Alternative solutions or products developed to circumvent problems or limitations in existing processes.

Lean Manufacturing

An organized approach for reducing waste in a manufacturing system without compromising on productivity.