Reducing Service Time Variability Is Another Lever to Push in the Actual

question 25

Multiple Choice

Reducing service time variability is another lever to push in the actual reduction of wait times. This can be accomplished by

• A) employee training
• B) line balancing
• C) cellular manufacturing
• D) all of the above

---

Definitions:

Communication

The process of exchanging information, ideas, thoughts, feelings, and values between people or groups.

Noise

Unwanted or irrelevant information or interference that obscures or reduces the clarity of a signal or data.

Formal Communication

This refers to the officially sanctioned methods and channels of communication within an organization, often documented and structured.

Grapevine Method

An informal communication network within an organization, through which information and rumors circulate.